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SERVICE CONTRACT

We believe that proactive service is the key to having a good ongoing experience with the systems we install. Think of it like taking your Mercedes in for a tune up. We offer service plans that provide basic remote monitoring and reporting on system health and plans with remote support all the way up to plans that include annual or bi-annual on-site system checks and updates. Each plan is designed to deliver the level of service you expect catered to what your system requires.

Base Level Plan Silver Level Plan Gold Level Plan Platinum Level Plan
AV, IT & Automation Service Response Plan
Access to 24/7 on site emergency service
Guaranteed response hour to all emergency issues. 7 Day response time 12 hours 8 hours
Discount on all parts, labor and after hours service* 5% 10% 15%
Includes labor for all scheduled service calls during normal business hours.
Priority onsite resolution of non-emergency issues. 5 Business Days 3 Business Days 3 Business Days
Unlimited phone and e-mail support from 7:30 AM - 4 PM. Monday - Friday Monday - Friday Monday - Sunday Monday - Sunday
Remote monitoring of system status.
Remote monitoring of internet speeds from the Internet Service Provider (ISP)
Unlimited remote firmware update for all critical updates
Bi-Annual or Annual Device Maintenance & Firmware Assurance
Bi-Annual or Annual physical cleaning of devices. Annual Bi-Annual
Bi-Annual or Annual calibration of all audio/video devices. Annual Bi-Annual
Bi-Annual or Annual onsite device firmware update. Annual Bi-Annual
Remote IP Device Monitoring and Management
24/7 Internet Service Provider Speed monitoring to insure optimal internet speeds in the home.
24/7 Device monitoring to insure IP devices are connected to the network.
Unlimited remote device management and troubleshooting.
Account management and service coordination with your internet provider.
The monthly charge for your project would be: $49 The monthly charge for your project would be: $99 The monthly charge for your project would be: Price based on number of devices in home The monthly charge for your project would be: Price based on number of devices in home.